True North Restoration

Introduction

True North Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.

Last Updated: December 2025

Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (address, email, phone number)
• Property information for service delivery
• Insurance information when applicable
• Payment and billing information

Communication Data

• Phone call recordings for quality and training purposes
• Text message communications
• Email correspondence
• Chat and messaging history

Automatically Collected Information

• Device and browser information
• IP address and location data
• Website usage data and cookies

SMS/Text Messaging Privacy

Mobile Information Protection

• No mobile information will be shared with third parties and affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties.
• Your mobile phone number is used solely for service-related communications from True North Restoration.

Permitted Sharing for Service Delivery

Information sharing to subcontractors in support services, such as customer service platforms and communication tools, is permitted as necessary to provide our restoration services to you.

Your SMS Rights

• You can opt out of SMS messages at any time by replying STOP
• You can request help by replying HELP
• Message and data rates may apply
• Your consent is not required for purchase of services

For complete SMS terms, please see our SMS Terms & Conditions.

How We Use Your Information

We use your information for the following purposes:

• To provide and manage our restoration services
• To communicate with you about your projects and appointments
• To send service updates, reminders, and notifications
• To process payments and billing
• To improve our services and customer experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, communication platforms)
• Insurance Companies: When necessary for claims processing with your consent
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain accurate business records

Consent records for SMS communications are retained as required by applicable regulations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website usage. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: