About Our SMS Program
True North Restoration is a professional restoration company specializing in water damage, fire damage, mold remediation, and emergency restoration services. We use text messaging to provide timely updates about your restoration project and respond to service inquiries.
By providing your phone number and consenting to receive text messages, you agree to the terms outlined on this page.
How You Consent to Receive Messages
You may consent to receive SMS messages from True North Restoration through the following methods:
- Phone Call Consent: When you call our office and speak with our team (including our AI-powered receptionist), you may verbally consent to receive text messages about your inquiry or service request.
- Project Intake Forms: When you provide your phone number during our service intake process, either online or in-person, and agree to receive updates via text.
- Text-In Consent: By texting our business number, you consent to receive reply messages related to your inquiry.
- Written/In-Person: When you provide written authorization during an on-site estimate or service appointment.
Consent is not required to purchase any goods or services. You can always reach us by phone instead.
Message Frequency
Message frequency varies based on your interaction with our services:
- Project Updates: You may receive 2-5 messages per week during active restoration projects.
- Appointment Reminders: You may receive 1-2 messages before scheduled appointments.
- Service Inquiries: You may receive 1-3 messages in response to your initial inquiry.
- Follow-up Communications: Occasional messages (1-2 per month) for project completion follow-ups.
We will never send promotional or marketing messages unless you specifically opt in to receive them.
How to Opt Out
To stop receiving messages at any time, reply:
You will receive a confirmation message and no further texts will be sent.
You can also opt out by:
- Replying UNSUBSCRIBE or CANCEL to any message
- Calling us at your local True North office
- Emailing us at support@gotruenorth.com
After opting out, you can rejoin at any time by texting START or contacting our office.
Need Help?
For assistance with our SMS program, you can:
- Reply HELP to any message for support information
- Call your local True North Restoration office
- Email: support@gotruenorth.com
Important Notices
Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.
Privacy Policy for SMS Communications
We respect your privacy and are committed to protecting your personal information. The following applies specifically to our SMS messaging program:
- No mobile information will be shared with third parties and affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- Your phone number is used solely for service-related communications from True North Restoration.
- Information sharing to subcontractors in support services (such as customer service) is permitted as necessary to provide our services.
- We maintain appropriate security measures to protect your information.
- We retain your consent records as required by applicable regulations.
Your Consent Data is Protected: We will never sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their marketing purposes.
For our complete privacy policy, please visit our Privacy Policy page or contact our office.
Changes to These Terms
We may update these SMS terms from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our SMS services after changes are posted constitutes acceptance of the updated terms.
Last Updated: December 2025